Up Close with Tracy Tran
While most children grow up playing Duck Duck Goose, Tracy Tran was ducking rocks.
“I was bullied as a young girl,” Tracy recalls. Kids at the school used to throw rocks at me.”
Tracy, practically a native of the Centennial state is Vietnamese and bilingual. In her early days, while learning Vietnamese and English simultaneously, she remembered mixing up the two languages, often in the same sentence. “I’d start a sentence in English and finish it in Vietnamese which was kind of startling, so some of the kids made fun of me,” Tracy remembers. “But looking back on it, I realize that in many ways those experiences taught me valuable lessons like perseverance and to be tolerant and compassionate towards others.”
Tracy says she’s been able to translate those same qualities to her four children: Sabrina, 17; Emily, 13; Andrew, 10 and Paris, 5. She loves spending time in the outdoors in Colorado with her family, doing what she describes as “boy’s stuff.” “I like watching football, fishing and camping with kids. For myself I really love to shoot photographs and make videos. That’s something I really love to do. And I love to sing. I sing on the social media platform called SMULE and on my own. I do it for fun. Singing increases endorphins. I do it because it makes me happy. It would be a fun dream to someday star in a musical on stage.”
And that happiness translates over to the workplace where she approaches her work as an agent at INFOCU5 with a sunny disposition. “Helping people fuels my fire,” Tracy said. Seeing that I’m helping others is what makes me tick, so customer relations is perfect for me. Part of the job is that every now and then, you’ll have customers who are upset and can be mean and condescending. I try and turn that around and calm them down. That’s a goal of mine. I enjoy the challenge, and I’m happy to say I’m pretty good at it.”
Tracy has two science degrees (biochemistry and engineering) and worked in those fields before she had her first child. Looking for some flexibility while raising her children, she got into sales and customer service and worked for three different remote call centers.
“My previous experience in the virtual call center worlds was that it was hard to log in to the system, the email platforms were flawed, there was very little flexibility, and I couldn’t get the shifts I wanted,” Tracy said. “Despite the flaws in their systems, I worked for that remote call center for over 12 years and was doing very well with my last company. But, I was very frustrated after they changed their platform once again, and was no longer as compatible with my computer.”
Tracy’s sister was working for INFOCU5 and gave the company glowing reviews. Tracy took the leap of faith and left her job and went to work for INFOCU5.
“The platform at INFOCU5 is way superior to the ones I used at other companies,” Tracy said. “It’s easy to sign on. It’s fast and it’s easy to work with, and you can get on it whenever you want, without having to attend rollout day where you fight to click on blocks to commit that literally disappeared in a blink of an eye as you tried to grab them.”
Tracy feels like even though INFOCU5 is a virtual company, there’s a strong feeling of connection.
“Even though it’s a remote environment, the lines of communication are wide open. We’re given the right tools, management listens to our feedback, it’s a rewarding environment and it makes me want to give back over and beyond,” Tracy said. “I like the values of the company. Even if I were to take another job someday, I would always stay with INFOCU5 and work when I could because I love the company. It will always hold a special place in my heart as the INFOCU5 family.”
Looking into the future, Tracy says she looks forward to using the skills she has learned from customer service and apply them to real world situations and help others, all the while spending time with her family.
“The most important thing to me is keeping my family happy,” Tracy said. “My husband and I work hard to make memories for them. I’m grateful to have a job with the flexibility to make those memories possible.”
What is your idea of perfect happiness?
Being happy means being content with your life. Being happy doesn’t mean that you are always smiling, but it means being content, and feeling gratitude about the things, opportunities and people that are in your life and working hard to pay it forward to help others experience the same happiness. That is what happiness means to me.
What is your greatest fear?
My greatest fear used to be dying, but since having a family I am willing to do anything for my family to keep them safe and happy, including sacrificing my own life (just saying that I love my family so much I’m willing to sacrifice my own life to ensure their happiness.)
What is the trait you most deplore in yourself?
I am really hard on myself at times, but with that trait, it makes me a person who continues to work towards improving myself each day, which is good!
What is the trait you most deplore in others?
I don’t like it when people have bad communication and bad integrity.
Which living person do you most admire?
I have much admiration for my middle sister Kimberly Tanny, who also works with INFOCU5. We have been lucky all of our lives to have a strong bond and she is my sister and best friend that I am lucky to have in my life.
What is your greatest extravagance?
I like to spend money on my children. We sometimes go to Chuck-E Cheese and haha, it’s where everyone can be a kid again. Hey you are never too old to be at Chuck-E Cheese, when you have a good sense of humor and a love for children, right?
What is your current state of mind?
I’m at peace and I love myself and my family and I’ve been the strongest I’ve ever been mentally. I’ve been practicing deep meditation using binaural music beats and deep breathing techniques for the past 3 months (at least 30 minutes a day) and it’s incredible to increase intuition, reduce stress, beat my insomnia, and be in a calm state of mind.
What do you most dislike about your appearance?
I was born with Ptosis, one droopy eyelid and used to be ashamed of the way my eyes looked because one eyelid looks different than the other and makes one eyebrow go up a little. However, that is the exact feature that made my husband of 22.5 years remember me when we first met. Other people have said they don’t even notice a problem and that it makes me have curiously intelligent look. So, there you have it – I was just being hard on myself and was insecure about it when others didn’t see it that way.
What quality do you most like in a man?
Integrity. This quality is important to hold a successful relationship.
What quality do you most like in a woman?
Integrity. Everyone needs integrity whether they are a man or woman. The next quality is good communication.
Which phrases do you most overuse?
What or who is the greatest love of your life?
I love my family and myself. Thank you, God for giving me a fulfilling life.
When and where were you the happiest?
Getting married 22.5 years ago to my husband now and each time the day in the hospital that I have each baby, is a blessing.
Which talent would you most like to have?
I am a piano player and alto singer but wished I could be a better piano player and wished I could hit those high “Mariah Carey” notes.
If you could change one thing about yourself what would it be?
Haha, I want superpowers to heal others.
What do you consider to be your greatest achievement?
I have helped many people close to me battle mental illness and helping others is an achievement that no money in this world can buy.
If you were to die and come back as a person or thing what would it be?
Our family has talked about this and we’d like to come back as ourselves with the same family. But creatively, if I were an animal, it would be an eagle. I’ve always wanted to fly.
Where would you most like to live (other than where you live)?
If I had the money, our family wants to live in Singapore. It is rated one of the safest country in the world.
What is your most treasured possession
Love and my dignity. These cannot be bought or traded for anything.
What do you regard as the lowest depth of misery?
Child abuse, rape, and domestic abuse receive equal misery.
What is your most marked characteristic?
What do you most value in your friends?
Sense of humor.
Who is your favorite writer?
Me?! Just kidding. I love to choose your own adventure books. So, Raymond Almiran Montgomery Jr. was an American author and key figure in the Choose Your Own Adventure interactive children’s book series.
Who is your greatest hero of fiction?
Which historical figure do you most identify with?
Albert Einstein – I’m passionate about science and technology.
Who are your heroes in real life?
My husband, children, and entire extended family and friends. This real “choose your own adventure” is a great journey and we are “writing our own destiny” as we live our lives each day.
What are your favorite names?
Sabrina, Emily, Andrew, Paris, the names of my kids.
What is your greatest regret?
“Never regret a day in your life. Good days give you happiness, bad days give you experience, worst days give you lessons, and the best days give you memories.”
Who is your mentor?
My sister Kimberly Tanny is a role model that I learn a lot from.
What is your motto?
Think it, believe it, and create it! Everything will be okay in the end, if it’s not okay, it’s not the end yet, so persevere until the end!