Up Close with Hannah Cline
All the people around us they say
Can they just be that close
Just let me state for the record
We’re giving life in a family dose
Here’s what we call our golden rule
Have faith in you and the things you do
You won’t go no wrong
This is our family jewel
We are family
I got all my sisters and me
We are family,
Get up everybody and sing
Sister Sledge might as well have written that ‘70s classic about Hannah Cline, because for this 23 year-old from Napa Valley, it’s all about family.
“My family is a main staple of mine,” Hannah said. “I moved back to the Bay Area to be closer to my family. My siblings are my best friends. It’s pretty unique that I prefer to spend time with my family rather than do the things that my other contemporaries do. It’s wonderful to be with them.”
Hannah has four nephews and one niece, all of whom live in the Napa Valley area, north of San Francisco. They range in age from 15 to 8 months old.
“I’ve gotten an early chance at motherhood, because I’ve helped take care of them since they were babies. I’ve been an aunt since I was 8 years old. It’s been the greatest privilege, and I take a lot of pride in them.”
Hannah says being a surrogate childcare provider throughout the years has taught her lessons that have carried over to her work at INFOCU5 as a member of Customer Success.
“First off, my nieces and nephews have taught me about patience,” she said. “You want to learn about patience? Try building Legos for hours on end. That’s also been a lesson in selflessness because I really don’t like doing it but I will anytime because my nephew loves it. But I think the biggest cross over to my work at INFOCU5 is that I have learned so much about managing, about having specific tasks to get done, incentivizing the kids to get things done by helping paint a bigger picture for them to see the value in their chores.”
Hannah grew up in the Napa Valley. She relocated to Southern California for college at University of California at Santa Barbara in 2014. That experience was eye opening, to the horizon that is.
“In Northern California, the beach is a few hours away and you have to wear sweaters and the water is FAR too cold for swimming (for me),” Hannah said. “But when I got to Santa Barbara, you could walk around in a tank top and swim in the water anytime of the year pretty much. It was heavenly.”
Hannah learned her second most valuable lesson about management, as she had to navigate her studies in spite of the temptation of the welcoming sand of the Santa Barbara beaches. She received her degree in Sociology in 2018.
It was during college in Santa Barbara that she first started working for INFOCU5.
“I started as a Customer Service agent and it was a great job for my skill set. Adam (Mobarak, VP of Operations at INFOCU5) saw potential in me and promoted me to the Quality Assurance Department. I completely restructured it and was eventually promoted to the Product Development Department in 2018 before climbing up to Customer Success Manager in 2019.”
“In Customer Service and Quality Assurance, I was managing from the back end. It was a big transition getting out in front of the customers. I enjoy communicating with people directly. It has been a completely immersive experience for running a company online.”
When asked what the biggest challenges of the job are, Hannah is quick to respond.
“The biggest challenge I have in day to day work is there’s not enough time to accomplish all the improvements I see in my head,” she said. “I’m very passionate about making our customers as successful as possible. Sometimes I get almost too invested. I hit the ground running on ideas that the customer hasn’t even contemplated yet. On an average day, I have scheduled conversations with roughly 4 clients a day, and then I review trending items and problem-solve based on the data. Then I have 3 or 4 clients that will message about other things, so I’d say I deal with 4-7 clients a day.”
While there may be fishes out of water in the Santa Barbara beaches where her career with INFOCU5 began, Hannah is not one of them. She is completely at home within the virtual home of INFOCU5.
“INFOCU5 has taught me so much about what I want out of a career,” Hannah said. “Jake, Adam, Bethany and the entire company have been so supportive. They’ve been my cheerleaders. They saw my value here before I did. They helped me a lot in plotting my own future. They showed me strengths I didn’t even see.”
Hannah may not see it, but her clients do as she leads them down the road to success.
1. What is your idea of perfect happiness?
Lounging on the beach with a cocktail!
2. What is your greatest fear?
3. What is the trait you most deplore in yourself?
Making sure other people have what they need before me.
4. What is the trait you most deplore in others?
5. Which living person do you most admire?
6. What is your greatest extravagance?
I spend far too much money on hair and skincare!
7. What is your current state of mind?
What’s next on my list?
8. Who is your mentor?
The wonderful Bethany Kellett. Best one I could ever ask for!
9. What quality do you most like in a man?
Sense of humor, hands down.
10. What quality do you most like in a woman?
Sense of humor as well!
11. Which phrases do you most overuse?
#WWBD (What Would Bethany Do)
12. What or who is the greatest love of your life?
My dog-hter (dog daughter) Ellie Nelly!
13. When and where were you the happiest?
Whenever I am scuba diving, I couldn’t be happier!
14. Which talent would you most like to have?
To be able to play the piano.
15. If you could change one thing about yourself what would it be?
Not overthink nearly everything.
16. What do you consider to be your greatest achievement?
Graduating college with 4 degrees under my belt!
17. If you were to die and come back as a person or thing what would it be?
Jane Goodall, so I could do super interesting hands-on research with our monkey friends!
18. Where would you most like to live (other than where you live)
Any Caribbean island! (St. Lucia if I absolutely had to choose)
19. What is your most treasured possession?
The family heirlooms my grandmother has left for me after her passing when I was young. She has timed out gifts for my life milestones (turning 18, turning 21, getting married etc…) that my parents give to me once I get to it.
20. What is your favorite nickname (used for you)
I feel like I am called sassy more than anything else, does that count?
21. What do you most value in your friends?
22. Who is your favorite writer?
Mr. Edgar Allen Poe – the darker the better.
23. Who is your greatest hero of fiction?
Aslan from Narnia
24. Which historical figure do you most identify with?
Hmm, maybe Salvador Dali, I love how he sees the world.
25. Who are your heroes in real life?
My wonderful birth-givers, Brian and Diane Cline!