Customize a plan that’s just right for your team
Easy, flexible pricing that scales with your business
INFOCU5 Suite
- First user is FREE
- $50/mo additional users
Purchase TFN, DIDs, and Port Existing Numbers
Purchase new numbers and bring your existing phone numbers into Signal’s environment.
SIGNAL Toll Free (US & CA)
$2.00/setup and per month
SIGNAL Toll Free (UK)
$10.00/setup and per month
SIGNAL Local Numbers (US & CA)
$1.00/setup and per month
SIGNAL Local Numbers (UK)
$10.00/setup and per month
Complete omnichannel telco solution: phone, email, live chat, social, SMS
SIGNAL (US) – Phone Telco & Call Transcription/Speech Analytics
$0.0250/min
SIGNAL (US) – SMS Usage
$0.0200/min
SIGNAL (UK) – Phone Telco & Call Transcription/Speech Analytics
$0.0450/min
SIGNAL (UK) – SMS Usage
$0.0300/min
SIGNAL (CA) – Phone Telco & Call Transcription/Speech Analytics
$0.0350/min
SIGNAL (CA) – SMS Usage
$0.0300/min
On-demand overflow customer service and sales support
An extension of your existing support team, INFOCU5’s Connect Marketplace can backup your internal teams when you need a few extra hands.
CONNECT Tier 1 – Customer Service Phone & Ticket (Domestic US)
* All billable time is based on talk time and or ticket time
* Inbound calls, emails, SMS, chat, social
$0.70/min
CONNECT Pay Tier 1 – Customer Service Phone & Ticket (Domestic US)
* All billable time is based on talk time and or ticket time
* Inbound calls, emails, SMS, chat, social
$0.45/min
CONNECT Tier 2 – Customer Service Phone & Ticket (Near Shore)
* All billable time is based on talk time and or ticket time
* Inbound calls, emails, SMS, chat, social
$0.55/min
CONNECT Pay Tier 2 – Customer Service Phone & Ticket (Near Shore)
* All billable time is based on talk time and or ticket time
* Inbound calls, emails, SMS, chat, social
$0.36/min
CONNECT Tier 3 – Customer Service Phone & Ticket (Offshore)
* All billable time is based on talk time and or ticket time
* Inbound calls, emails, SMS, chat, social
$0.40/min
CONNECT Pay Tier 3 – Customer Service Phone & Ticket (Offshore)
* All billable time is based on talk time and or ticket time
* Inbound calls, emails, SMS, chat, social
$0.27/min
Integrate third-party applications to one cloud-based, web-based platform for complete performance reporting and analytics
INFOCU5 has established APIs for most third-party applications. We currently integrate with:
– Response CRM, Limelight, Sticky.io, Konnektive
– Shopify
– PayPal, Stripe, Midigator
– Five9, NobelBiz
– Slack, Zendesk
Professional Services – Design/Development
* Custom integrations or other customer design/development work
$150.00/hr
Campaign Management
Campaign Management
* Explore 360 (1:4 customer ratio)
$5,000.00/month
Customer Success Management
Customer Success Managers are highly-skilled in all aspects of direct marketing and work to drive your KPIs through our software utilization, weekly calibration calls, monthly performance reviews, day-to-day management and support.
Customer Success Management
Dedicated Customer Success Manager (1:8 customer ratio)
$1,500.00/month
Training and Implementation
Training and Implementation
Brand tutorial presentation, Performance scripting, Training
program
$1,500.00/month
Professional Services
Professional Services Tier 1
* Shared hourly Resource for sensitive administration work
$40.00/hr
Professional Services Pay Tier 1
* Shared hourly Resource for sensitive administration work
$28.00/hr
Professional Services Tier 2
* Shared hourly Resource for advanced administration work
$36.00/hr
Professional Services Pay Tier 2
* Shared hourly Resource for sensitive administration work
$25.00/hr
Professional Services Tier 3
* Shared hourly Resource for general administration work
$32.00/hr
Professional Services Pay Tier 3
* Shared hourly Resource for sensitive administration work
$22.00/hr
Professional Services Tier 4
* Shared near shore / off shore hourly Resource for general administration work
$18.00/hr
Professional Services Pay Tier 4
* Shared near shore / off shore hourly Resource for general administration work
$12.00/hr
* Click each feature to learn more and see pricing options.
FAQs
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How do I get started for free?
Once you sign up, you’ll receive an INFOCU5 account to begin exploring our software. The first user is free. Any additional users are $50 per month.
Do I need to use my credit card to get started?
No, we don’t need any form of payment for you to begin exploring our software.
What is the billing cycle?
INFOCU5 bills on a weeky net 3 cycle.
How easy is it to connect my third-party integrations?
We are established and integrated with the following partners:
- Response CRM, Limelight, Sticky.io, Konnektive
- Shopify
- PayPal, Stripe, Midigator
- Five9, NobelBiz
- Slack, Zendesk
If you want to connect a specific integration, contact us.
What are the pricing tiers for INFOCU5 provided customer support?
Tier 1 = $0.70/min
Tier 2 = $0.55/min
Tier 3 = $0.40/min
*All billable time is based on talk time and or ticket time for inbound calls, emails, SMS, chat, and social media support.