Customize a plan that’s just right for your team
Easy, flexible pricing that scales with your business
INFOCU5 Suite
- First user is FREE
- $100/mo additional users
Purchase Phone Numbers (US)
Toll Free (TFN) and Local (DID) Phone Numbers
$5/month*
*All international regions are also available at varying rates
Existing number port (RespOrg) fee
$25 per number
Complete omnichannel telco solution: phone, email, live chat, social, SMS
Our enterprise-level, cloud-based communication tool for your business brings all of your customer communications into one omnichannel environment.
Telco (Voice) – $0.0275/min
*Per minute for all carrier usage in US, Canada, and other approved regions
Omnichannel (Non-Voice) – $0.0200/min
*Per minute fee for all non-voice usage.
*Ticket time = Omnichannel usage
On-demand overflow customer service and sales support
An extension of your existing support team, INFOCU5’s Connect Marketplace can backup your internal teams when you need a few extra hands.
Customer Support Tier 1 – Customer Service Phone (Domestic US)
* All billable time is based on talk time
* Inbound calls, emails, SMS, chat, social
$0.75/min (volume discount tier’s available)
Customer Support Tier 2 – Customer Service Phone (Near Shore)
* All billable time is based on talk time
* Inbound calls, emails, SMS, chat, social
$0.60/min (volume discount tier’s available)
Customer Support Tier 3 – Customer Service Phone (Offshore)
* All billable time is based on talk time
* Inbound calls, emails, SMS, chat, social
$0.50/min (volume discount tier’s available)
Customer Support Ticket – Non-Voice
* All billable time is based on ticket time
* Emails, SMS, chat, social
$0.50/min (volume discount tier’s available)
Direct Sales – Inbound/Outbound
*All billable time is based on ticket time
*Direct sales phone (inbound & outbound )and Ticket (email, chat, SMS, social) time
$0.40/min (volume discount tier’s available)
Marketplace Training and Implementation
Initial onboarding and ongoing maintenance of campaigns, dialer lists, scripting, training and LMS coursework for lifetime of the account.
Training and Implementation – $2,500.00/one-time
Customer Success Management
Our Customer Success Managers are highly-skilled in all aspects of direct marketing and work to drive your KPIs through our software utilization, weekly calibration calls, monthly performance reviews, day-to-day management and support.
Customer Success Management
Dedicated Customer Success Manager
$1,500.00/month
Professional Services
Professional Services Tier 1
* Shared hourly Resource for sensitive administration work
$50.00/hr
Professional Services Tier 2
* Shared hourly Resource for advanced administration work
$33.00/hr
Professional Services Tier 3
* Shared hourly Resource for general administration work
$19.00/hr
Professional Services Tier 4
* Shared near shore / off shore hourly Resource for general administration work
$14.00/hr
* Click each feature to learn more and see pricing options.
FAQs
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How do I get started for free?
Once you sign up, you’ll receive an INFOCU5 account to begin exploring our software. The first user is free. Any additional users are $50 per month.
Do I need to use my credit card to get started?
No, we don’t need any form of payment for you to begin exploring our software.
What is the billing cycle?
INFOCU5 bills on a weeky net 3 cycle.
How easy is it to connect my third-party integrations?
We are established and integrated with the following partners:
- Response CRM, Limelight, Sticky.io, Konnektive
- Shopify
- PayPal, Stripe, Midigator
- Five9, NobelBiz
- Slack, Zendesk
If you want to connect a specific integration, contact us.
What are the pricing tiers for INFOCU5 provided customer support?
Tier 1 = $0.70/min
Tier 2 = $0.55/min
Tier 3 = $0.40/min
*All billable time is based on talk time and or ticket time for inbound calls, emails, SMS, chat, and social media support.