INFOCU5 Cloud

• Omni-Channel Solution: Bring your customers’ experience into focus with our internal product offerings and all of your current 3rd party channels

 
INFOCU5 Resolution

• BI Dashboards: Business intelligence dashboards designed to focus on the data points that move the relevant needle and empower your internal or external teams to rally around the right metrics
• Gateway Integrations: Integrate your current or future payment gateway for accurate reporting and full detail performance transparency
• ECommerce/CRM Integrations: 2-way integration into your current Ecommerce/CRM software solution
• Reporting: End-to-end customer life cycle reporting across all channels

 
INFOCU5 Connect

• Customer Service – Inbound/Outbound: $0.85 per talk/ticket time minute for phone, email, chat, and social media customer support
• Sales – Inbound/Outbound: Variable CPA rate per successfully transacted product sale
• Call Tracking/Analytics:
  (US local – $5/month per number)
  (UK local – $15/month per number)
  (US toll free – $10/month per number)
  (UK toll free – $20/month per number)
• Custom IVR Flows: Interactive Voice Response deployments with unique voice prompts and brand audio jingle ($200/per)
• Call Recordings/Agent Ratings: 100% call recording access in real time and individual agent rating score summaries
• Customer Retention: Activate customer retention incentives with performance bonuses on LTV metrics
• Professional Services: Control as much or as little as you choose with a dedicated team of professionals available if and when you need them
• Guaranteed SLA: With our proprietary volume control system, your volume needs are protected and guaranteed (wait time = 40 seconds or less)

INFOCU5 Cloud (INCLUDED)

INFOCU5 Resolution (INCLUDED)

INFOCU5 Connect (INCLUDED) +

• Customer Service – Inbound/Outbound: $0.80 per ticket time and talk time minute
• Sales – Inbound/Outbound: Variable CPA rate per successfully transacted product sale
• Call Tracking/Analytics: (US Local – $3/month per number)
  (UK Local – $12/month per number)
  (US toll free – $7/month per number)
  (UK toll free – $15/month per number)
  Each first number is FREE
• Customer IVR, Voice Prompts, and Brand Jingles: $200/per IVR
  First customer IVR is FREE

 
INFOCU5 Zoom

• Ecommerce Site Development: Professional websites, Ecommerce sites, design, and conversion optimization services (pricing varies)
• Increase Average Order Value: Activate value add upsell and cross-sale opportunities to supercharge your AOV
• Custom Micro Site Development: $500 per microsite or marketing landing page (first site free)
• Design and Creative Consulting: In-house design and creative consulting services (Pricing varies)

 
INFOCU5 Exposure

• Performance Marketing – Online/Offline: Only pay for what you get with industry best CPA rates and back-end performance guarantees (pricing varies)
• Payment Processing Solutions: Unlimited processing capacity with distributor network and guaranteed low rates on processing fees
• Product Development: Creation, consulting, sourcing, fulfillment, and quality control (pricing varies)
• Marketing Services: Marketing strategy, sales development, and customer experience (pricing varies)

INFOCU5 Cloud (INCLUDED)

INFOCU5 Resolution (INCLUDED)

INFOCU5 Connect (INCLUDED) +

• Customer Service – Inbound/Outbound: $0.75 per ticket time and talk time minute
• Sales – Inbound/Outbound: Variable CPA rate per successfully transacted product sale
• Call Tracking/Analytics: (US Local – $1/month per number)
  (UK Local – $10/month per number)
  (US toll free – $5/month per number)
  (UK toll free – $12/month per number)
  Each first number is FREE
• Customer IVR, Voice Prompts, and Brand Jingles: $100/per IVR
  First customer IVR is FREE

INFOCU5 Zoom (INCLUDED) +

• Custom Micro Site Development: $250 per microsite or marketing landing page (First site is FREE)

INFOCU5 Exposure (INCLUDED) +

• Professional Services: $150/hour