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Customize a plan that’s just right for your team

Easy, flexible pricing that scales with your business

INFOCU5 Suite

  • First user is FREE
  • $50/mo additional users
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Purchase TFN, DIDs, and Port Existing Numbers

Purchase new numbers and bring your existing phone numbers into Signal’s environment.

SIGNAL Toll Free (US & CA)
$2.00/setup and per month

SIGNAL Toll Free (UK)
$10.00/setup and per month

SIGNAL Local Numbers (US & CA)
$1.00/setup and per month

SIGNAL Local Numbers (UK)
$10.00/setup and per month

Complete omnichannel telco solution: phone, email, live chat, social, SMS
Signal is INFOCU5’s enterprise-level, cloud-based communication tool for your business. Bring all of your customer communications into one omnichannel environment.

SIGNAL (US)Phone Telco & Call Transcription/Speech Analytics
$0.0250/min

SIGNAL (US)SMS Usage
$0.0200/min

SIGNAL (UK)Phone Telco & Call Transcription/Speech Analytics
$0.0450/min

SIGNAL (UK)SMS Usage
$0.0300/min

SIGNAL (CA)Phone Telco & Call Transcription/Speech Analytics
$0.0350/min

SIGNAL (CA)SMS Usage
$0.0300/min

On-demand overflow customer service and sales support

An extension of your existing support team, INFOCU5’s Connect Marketplace can backup your internal teams when you need a few extra hands.

CONNECT Tier 1Customer Service Phone & Ticket (Domestic US)
* All billable time is based on talk time and or ticket time
* Inbound calls, emails, SMS, chat, social
$0.70/min

CONNECT Pay Tier 1Customer Service Phone & Ticket (Domestic US)
* All billable time is based on talk time and or ticket time
* Inbound calls, emails, SMS, chat, social
$0.45/min

CONNECT Tier 2Customer Service Phone & Ticket (Near Shore)
* All billable time is based on talk time and or ticket time
* Inbound calls, emails, SMS, chat, social
$0.55/min

CONNECT Pay Tier 2Customer Service Phone & Ticket (Near Shore)
* All billable time is based on talk time and or ticket time
* Inbound calls, emails, SMS, chat, social
$0.36/min

CONNECT Tier 3Customer Service Phone & Ticket (Offshore)
* All billable time is based on talk time and or ticket time
* Inbound calls, emails, SMS, chat, social
$0.40/min

CONNECT Pay Tier 3Customer Service Phone & Ticket (Offshore)
* All billable time is based on talk time and or ticket time
* Inbound calls, emails, SMS, chat, social
$0.27/min

Integrate third-party applications to one cloud-based, web-based platform for complete performance reporting and analytics

INFOCU5 has established APIs for most third-party applications. We currently integrate with:

– Response CRM, Limelight, Sticky.io, Konnektive
– Shopify
– PayPal, Stripe, Midigator
– Five9, NobelBiz
– Slack, Zendesk

Professional ServicesDesign/Development
* Custom integrations or other customer design/development work
$150.00/hr

Campaign Management

Campaign Management
* Explore 360 (1:4 customer ratio)
$5,000.00/month

Customer Success Management

Customer Success Managers are highly-skilled in all aspects of direct marketing and work to drive your KPIs through our software utilization, weekly calibration calls, monthly performance reviews, day-to-day management and support.

Customer Success Management
Dedicated Customer Success Manager (1:8 customer ratio)
$1,500.00/month

Training and Implementation

Training and Implementation
Brand tutorial presentation, Performance scripting, Training
program
$1,500.00/month

Professional Services
Professional services include but it is not limited to custom integrations, and administrative assistance.

Professional Services Tier 1
* Shared hourly Resource for sensitive administration work
$40.00/hr

Professional Services Pay Tier 1
* Shared hourly Resource for sensitive administration work
$28.00/hr

Professional Services Tier 2
* Shared hourly Resource for advanced administration work
$36.00/hr

Professional Services Pay Tier 2
* Shared hourly Resource for sensitive administration work
$25.00/hr

Professional Services Tier 3
* Shared hourly Resource for general administration work
$32.00/hr

Professional Services Pay Tier 3
* Shared hourly Resource for sensitive administration work
$22.00/hr

Professional Services Tier 4
* Shared near shore / off shore hourly Resource for general administration work
$18.00/hr

Professional Services Pay Tier 4
* Shared near shore / off shore hourly Resource for general administration work
$12.00/hr

* Click each feature to learn more and see pricing options.

FAQs

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How do I get started for free?

Once you sign up, you’ll receive an INFOCU5 account to begin exploring our software. The first user is free. Any additional users are $50 per month.

Do I need to use my credit card to get started?

No, we don’t need any form of payment for you to begin exploring our software.

What is the billing cycle?

INFOCU5 bills on a weeky net 3 cycle. 

How easy is it to connect my third-party integrations?

We are established and integrated with the following partners: 

  • Response CRM, Limelight, Sticky.io, Konnektive
  • Shopify
  • PayPal, Stripe, Midigator
  • Five9, NobelBiz
  • Slack, Zendesk

If you want to connect a specific integration, contact us.

What are the pricing tiers for INFOCU5 provided customer support?

Tier 1 = $0.70/min

Tier 2 = $0.55/min

Tier 3 = $0.40/min

*All billable time is based on talk time and or ticket time for inbound calls, emails, SMS, chat, and social media support.