Dedicated CONNECT Lead Agent
* Includes direct access to lead agent resource(s) for testing and direct line of communication for front line feedback
NOT INCLUDED

Dedicated Customer Success Manager
* Includes hands on real time and weekly calibrations
NOT INCLUDED

Dedicated White Glove Onboarding
* Unlimited INFOCU5 accounts (great for multiple companies). Includes customer company-wide remote work audit
NOT INCLUDED

INFOCU5 Software Application
(Base full suite application)
INCLUDED

Active INFOCU5 Users
$100/mo.

Availalable RESOLUTION Integration
INCLUDED

SIGNAL IVR
Brand Specific Custom IVR Scripts. Optimized to reduce Connect Talk Time usage.
Set Up: $1,000
Monthly: $50

SIGNAL
Per Phone Usage
$0.0350/min

SIGNAL
Per SMS Usage
$0.0219/SMS

TFN’s
Set Up: $3.00
Monthly: $3.00

DID’s
Set Up: $1.50
Monthly: $1.50

CONNECT Tier 1 – Domestic
Customer Service Phone (based on talk time), SMS, Email, Chat, and Social
$0.95/min

CONNECT Tier 2 – Near Shore
Customer Service Phone (based on talk time), SMS, Email, Chat, and Social
$0.74/min

CONNECT Tier 3 – Offshore
Customer Service Phone (based on talk time), SMS, Email, Chat, and Social
$0.53/min

CONNECT Inbound & Outbound Customer Acquisition
* All billable time is based on talk time
* All valid product sale CPAs are in addition to per/min $
$0.53/min

ZOOM Micro Site Design and Build
* Custom design, build, and set-up per ZOOM site
$1,500/site

ZOOM Micro Site Monthly Hosting & Maintenance
* Unlimited site modifications
$35/mo.

Valid EXPOSURE Online & Offline Product Sales
* Unique online marketing traffic (Native, Search, Social, SEO)
* All traffic is required to point to ZOOM site(s)
* Unique offline media traffic (tv, radio, print)
* SIGNAL phone or SMS number(s) use required
Cart Value: 60%
LTV: 30%

Professional Services
* Shared hourly Resource for sensitive administration work
Tier 1: $75/hr
Tier 2: $55/hr
Tier 3: $40/hr

Dedicated CONNECT Lead Agent
* Includes direct access to lead agent resource(s) for testing and direct line of communication for front line feedback
INCLUDED

Dedicated Customer Success Manager
* Includes hands on real time and weekly calibrations
INCLUDED

Dedicated White Glove Onboarding
* Unlimited INFOCU5 accounts (great for multiple companies). Includes customer company-wide remote work audit
NOT INCLUDED

INFOCU5 Software Application
(Base full suite application)
INCLUDED

Active INFOCU5 Users
$75/mo.

Availalable RESOLUTION Integration
Included

SIGNAL IVR
Brand Specific Custom IVR Scripts. Optimized to reduce Connect Talk Time usage.
Set Up: $300
Monthly: $34

SIGNAL
Per Phone Usage
$0.0238/min

SIGNAL
Per SMS Usage
$0.0148/SMS

TFN’s
Set Up: $2.04
Monthly: $2.04

DID’s
Set Up: $1.02
Monthly: $1.02

CONNECT Tier 1 – Domestic
Customer Service Phone (based on talk time), SMS, Email, Chat, and Social
$0.67/min

CONNECT Tier 2 – Near Shore
Customer Service Phone (based on talk time), SMS, Email, Chat, and Social
$0.50/min

CONNECT Tier 3 – Offshore
Customer Service Phone (based on talk time), SMS, Email, Chat, and Social
$0.36/min

CONNECT Inbound & Outbound Customer Acquisition
* All billable time is based on talk time
* All valid product sale CPAs are in addition to per/min $
$0.36/min

ZOOM Micro Site Design and Build
* Custom design, build, and set-up per ZOOM site
$1,000/site

ZOOM Micro Site Monthly Hosting & Maintenance
* Unlimited site modifications
$23/mo.

Valid EXPOSURE Online & Offline Product Sales
* Unique online marketing traffic (Native, Search, Social, SEO)
* All traffic is required to point to ZOOM site(s)
* Unique offline media traffic (tv, radio, print)
* SIGNAL phone or SMS number(s) use required
Cart Value: 50%
LTV: 25%

Professional Services
* Shared hourly Resource for sensitive administration work
Tier 1: $51/hr
Tier 2: $37/hr
Tier 3: $27/hr

Dedicated CONNECT Lead Agent
* Includes direct access to lead agent resource(s) for testing and direct line of communication for front line feedback
INCLUDED

Dedicated Customer Success Manager
* Includes hands on real time and weekly calibrations
INCLUDED

Dedicated White Glove Onboarding
* Unlimited INFOCU5 accounts (great for multiple companies). Includes customer company-wide remote work audit
INCLUDED

INFOCU5 Software Application
(Base full suite application)
INCLUDED

Active INFOCU5 Users
$50/mo.

Availalable RESOLUTION Integration
Included

SIGNAL IVR
Brand Specific Custom IVR Scripts. Optimized to reduce Connect Talk Time usage.
Set Up: $250
Monthly: $25

SIGNAL
Per Phone Usage
$0.0210/min

SIGNAL
Per SMS Usage
$0.0131/SMS

TFN’s
Set Up: $1.08
Monthly: $1.08

DID’s
Set Up: $0.90
Monthly: $0.90

CONNECT Tier 1 – Domestic
Customer Service Phone (based on talk time), SMS, Email, Chat, and Social
$0.59/min

CONNECT Tier 2 – Near Shore
Customer Service Phone (based on talk time), SMS, Email, Chat, and Social
$0.44/min

CONNECT Tier 3 – Offshore
Customer Service Phone (based on talk time), SMS, Email, Chat, and Social
$0.32/min

CONNECT Inbound & Outbound Customer Acquisition
* All billable time is based on talk time
* All valid product sale CPAs are in addition to per/min $
$0.32/min

ZOOM Micro Site Design and Build
* Custom design, build, and set-up per ZOOM site
$750/site

ZOOM Micro Site Monthly Hosting & Maintenance
* Unlimited site modifications
$21/mo.

Valid EXPOSURE Online & Offline Product Sales
* Unique online marketing traffic (Native, Search, Social, SEO)
* All traffic is required to point to ZOOM site(s)
* Unique offline media traffic (tv, radio, print)
* SIGNAL phone or SMS number(s) use required
Cart Value: 40%
LTV: 20%

Professional Services
* Shared hourly Resource for sensitive administration work
Tier 1: $45/hr
Tier 2: $33/hr
Tier 3: $24/hr