INFOCU5 Cloud

• Omni-Channel Solution: Bring your customers’ experience into focus with our internal product offerings and all of your current 3rd party channels

 
INFOCU5 Resolution

• BI Dashboards: Business intelligence dashboards to focus on the data points that move the relevant needle and empower your internal or external teams to rally around the right metrics
• Gateway Integrations: Integrate your current or future payment gateway for accurate reporting and full detail performance transparency
• E Commerce/CRM Integrations: 2-way integration into your current Ecommerce/CRM software solution
• Reporting: End-to-end customer lifecycle reporting across all channels

 
INFOCU5 Connect

• Customer Service – Inbound/Outbound: $0.85 per talk/ticket time for phone, email, chat, social media customer support
• Sales – Inbound/Outbound: Variable CPA rate per successfully transacted product sale
• Call Tracking/Analytics: Assign unique phone numbers for each marketing source and/or individual campaign (US local – $1/mon) (UK local – $10/mon) (US toll free – $5/mon) (UK toll free – $15/mon)
• Custom IVR Flows: Interactive Voice Response deployments with unique voice prompts and brand audio jingle ($100/per)
• Call Recordings/Agent Ratings: 100% call recording access in real time and individual agent rating score summaries
• Customer Retention: Activate customer retention incentives with performance bonuses on LTV metrics
• Professional Services: Control as much or as little as you choose with a dedicated team of professionals available if and when you need them
• Guaranteed SLA: With our proprietary volume control system, your volume needs are protected and guaranteed (wait time = 40 seconds or less)

INFOCU5 Cloud (INCLUDED)

INFOCU5 Resolution (INCLUDED)

INFOCU5 Connect (INCLUDED) +

• First 1,000 minutes per month FREE
• $0.75 CS per ticket time and talk time minute
• First custom IVR jingle and voice prompts FREE
• Variable cost per acquisition (CPA) product sales

 
INFOCU5 Zoom

• Ecommerce Site Development: Professional website, Ecommerce site, design and conversion optimization services (pricing varies)
• Increase Average Order Value: Activate value add upsell and cross-sale opportunities to supercharge your AOV
• Micro Site Development: $250 per micro site or marketing landing page
• Design and Creative Consulting: In-house design and creative consulting services (pricing varies)

 
INFOCU5 Exposure

• Performance Marketing – Online/Offline: Only pay for what you get with industry best CPA rates and back-end performance guarantees (pricing varies)
• Payment Processing Solutions: Unlimited processing capacity with distributor network and guaranteed low rates on processing fees
• Product Development: Creation, consulting, sourcing, fulfillment, quality control (pricing varies)
• Marketing Services: Marketing strategy, sales development, customer experience (pricing varies)