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What We Do

We created a suite of software solutions designed to help organizations manage capacities associated with customer service and sales initiatives. Our singular, web-based application enhances a business’ existing customer support teams and performance marketing efforts. The software also provides an access point to a unique marketplace of talented and highly trained on-demand agents available for customer service, sales, and marketing support. INFOCU5 users range from direct online sellers to government service centers.  

Our Story

Telluride, Colorado-native, and our CEO, Jake Bush, along with co-founders Eric Swenson and James Coles created INFOCU5 (“in-focus”) in 2014. Collectively, our organization is full of a bunch of creative, outside-of-the-box thinkers and doers whose work is focused on changing the way businesses handle their customer service, sales, and marketing capacities. Our software suite brings a business’ integrations and workflows into one slick, omnichannel platform, removing the need to toggle back and forth to grab data and keep tabs on your operations. What’s particularly unique about our software is that it opens up a secret passageway to the gig economy of customer service and sales support professionals. Our marketplace of on-demand agents handles overflow capacities or fully-outsourced customer service needs.

As for our operations, we’re proud to be a homegrown Colorado born-and-bred SaaS company headquartered in Telluride, Colorado. Additionally, we have HUBs in Grand Junction and Denver, from where our team can go to work. Our hybrid work environment provides the flexibility to work from home, our HUBs, or wherever your favorite internet connection exists. 

Our Team

Meet all of those creative, outside-of-the-box thinkers and doers we mentioned above.


CEO and Founder

James Coles

Creative Director & Product Development and Co-Founder

Eric Swenson

Vice President of Software Development and Co-Founder

Bethany Kellett

Vice President of Customer Success


Len Metheny

Chief Operating Officer

Adam Mobarak

VP of Connect HUB Partnerships

David Klein

Director of Training

Marlee Secary

Director of Operations

Ashley Nager

Director of Human Resources

Hannah Cline

Sr. Customer Success Manager


Trisha Phillips

Marketing and Public Relations Manager 

Jason Donaldson

Digital Marketing Manager

Lisa Washington

Customer Success Manager 

Michael Maguire

Executive Sales Manager

Matthew Cherry

Senior Trainer

Rosie Stabile

Hiring Manager

Devin Lewis

Jr. Customer Success Manager 

Nick Hazlewood

Connect Contractor Manager 

Our Locations

We currently have four training facilities located in Colorado. Denver, Grand Junction, Montrose as well as our headquarters in Telluride.

Denver, Colorado – Mile High

Located in the heart of the Mile High city, our Denver Connect HUB is conveniently positioned in Capitol Hill near the beautiful Cheesman Park. It’s proximity to Denver Botanical Gardens, tons of restaurants, cafes, breweries, and several of the city’s best theatres (Ogden, Fillmore) keeps us right in the middle of good food, good coffee and good happy hours.

Telluride, Colorado – Headquarters

Telluride may be the most breathtaking location for any headquarters ever. Born and raised in the mountain town, our CEO chose to headquarter our organization in the midst of the San Juan mountains in southwest Colorado. It’s the mecca for nearly all things outdoors, and our team here takes great pride in investing into the community. Come play outside with us!

Grand Junction, Colorado – High Desert

It’s not called Grand Junction for nothing. Our newest HUB, the High Desert Connect HUB is easily accessible from anywhere on the Western Slope and Front Range of Colorado and is the central meeting point for numerous Western Slope communities. It’s agricultural roots have made it the heartbeat of Colorado’s wine country, and the terrain makes for an endless supply of outdoor recreation.

Montrose, Colorado – Black Canyon

Considered the “base camp for year-round outdoor activities,” our Black Canyon HUB in Montrose is the access point for all things the Western Slope has to offer. The city’s economy is fed by the surrounding rural communities and tourists adventuring to Colorado gems like the Black Canyon National Park, Grand Mesa, and mountain towns like Crested Butte, Ouray, and Telluride.


Discover your audience, acquire more customers, and increase their lifetime values with INFOCU5. Our software application suite is your solution for scaling every facet of your marketing and customer support efforts.