What We Do
We created a suite of software solutions designed to help organizations manage capacities associated with customer service and sales initiatives. Our singular, web-based application enhances a business’ existing customer support teams and performance marketing efforts. The software also provides an access point to a unique marketplace of talented and highly trained on-demand agents available for customer service, sales, and marketing support. INFOCU5 users range from direct online sellers to government service centers.
Telluride, Colorado-native, and our CEO, Jake Bush, along with co-founders Eric Swenson and James Coles created INFOCU5 (“in-focus”) in 2014. Collectively, our organization is full of a bunch of creative, outside-of-the-box thinkers and doers whose work is focused on changing the way businesses handle their customer service, sales, and marketing capacities. Our software suite brings a business’ integrations and workflows into one slick, omnichannel platform, removing the need to toggle back and forth to grab data and keep tabs on your operations. What’s particularly unique about our software is that it opens up a secret passageway to the gig economy of customer service and sales support professionals. Our marketplace of on-demand agents handles overflow capacities or fully-outsourced customer service needs.
As for our operations, we’re proud to be a homegrown Colorado born-and-bred SaaS company headquartered in Telluride, Colorado. Additionally, we have HUBs in Grand Junction and Denver, from where our team can go to work. Our hybrid work environment provides the flexibility to work from home, our HUBs, or wherever your favorite internet connection exists.
Meet all of those creative, outside-of-the-box thinkers and doers we mentioned above.
CEO and Founder
Creative Director & Product Development and Co-Founder
Vice President of Software Development and Co-Founder
Vice President of Customer Success
Chief Operating Officer
VP of Connect HUB Partnerships
Director of Training
Director of Operations
Director of Human Resources
Sr. Customer Success Manager
Marketing and Public Relations Manager
Digital Marketing Manager
Customer Success Manager
Executive Sales Manager
Jr. Customer Success Manager
Connect Contractor Manager
Denver, Colorado – Mile High
Located in the heart of the Mile High city, our Denver Connect HUB is conveniently positioned in Capitol Hill near the beautiful Cheesman Park. It’s proximity to Denver Botanical Gardens, tons of restaurants, cafes, breweries, and several of the city’s best theatres (Ogden, Fillmore) keeps us right in the middle of good food, good coffee and good happy hours.
Telluride, Colorado – Headquarters
Telluride may be the most breathtaking location for any headquarters ever. Born and raised in the mountain town, our CEO chose to headquarter our organization in the midst of the San Juan mountains in southwest Colorado. It’s the mecca for nearly all things outdoors, and our team here takes great pride in investing into the community. Come play outside with us!
Grand Junction, Colorado – High Desert
It’s not called Grand Junction for nothing. Our newest HUB, the High Desert Connect HUB is easily accessible from anywhere on the Western Slope and Front Range of Colorado and is the central meeting point for numerous Western Slope communities. It’s agricultural roots have made it the heartbeat of Colorado’s wine country, and the terrain makes for an endless supply of outdoor recreation.
Montrose, Colorado – Black Canyon
Considered the “base camp for year-round outdoor activities,” our Black Canyon HUB in Montrose is the access point for all things the Western Slope has to offer. The city’s economy is fed by the surrounding rural communities and tourists adventuring to Colorado gems like the Black Canyon National Park, Grand Mesa, and mountain towns like Crested Butte, Ouray, and Telluride.
PARTNER WITH US
Discover your audience, acquire more customers, and increase their lifetime values with INFOCU5. Our software application suite is your solution for scaling every facet of your marketing and customer support efforts.