Software as a Service Archives

How to Setup a Virtual Call Center For Your Business

by Trisha Phillips | Feb 21, 2020 | Software as a Service

How to Setup a Virtual Call Center For Your Business Traditional call centers may as well be gone with the wind. Do they still exist? Yes, but the internet age has created a hotbed for all things virtual — and the shape of traditional call centers is shifting....

Artificial Intelligence in Customer Support — Good or Bad?

by Trisha Phillips | Jan 22, 2019 | Software as a Service

Artificial Intelligence in Customer Support — Good or Bad? The debate surrounding AI in the contact center industry is a juicy one. Typically, there’s two camps — those believing AI can be utilized to enhance a customer’s experience and those believing...

Next Entries »

How to Setup a Virtual Call Center For Your Business

Artificial Intelligence in Customer Support — Good or Bad?

FOR YOUR BUSINESS

THE INFOCU5 TEAM

Products and Services

Industry Solutions

Integrated Partners