How Customer Service and SaaS Work Together

by Sonja Ames | Oct 13, 2020 | Improving Customer Service and Success, Software as a Service

How Customer Service and SaaS Work Together How Customer Service and SaaS work together Providing good customer service goes hand-in-hand with being a successful business. But as a company grows, how does it maintain service levels and quality? The best and most...

Choosing the Best Merchant Processing Service for your Business

by Sonja Ames | Sep 18, 2020 | Software as a Service

Choosing the Best Merchant Processing Service for your Business The wide world of merchant processing can be murky and unclear for a business owner. Like every other aspect of your company, you’re always striving to maximize your growth and profitability and minimize...

Shifting Business to the Remote World During COVID-19

by Trisha Phillips | Mar 30, 2020 | Software as a Service

Shifting Business to the Remote World During COVID-19 Waking up to find a world forced into that of the virtual feels a little bizarre to say the least. The COVID-19 situation has quickly morphed into a global pandemic, mandating the population to move indoors until...

How to Completely Virtualize Your Business on the Fly

by Trisha Phillips | Mar 18, 2020 | Software as a Service

How to Completely Virtualize Your Business on the Fly Managing the crises associated with COVID-19 means finding new ways to make business happen in a virtual setting. The United States is facing the harsh reality of wide-sweeping restrictions in an effort to offset...

Contact Center Software Can Provide Killer Customer Benefits

by Trisha Phillips | Mar 12, 2020 | Software as a Service

Contact Center Software Can Provide Killer Customer Benefits The relationship between a business and the performance of its direct-to-consumer campaigns is bridged by customer success teams. Circa late 1990’s, when CRMs and contact center software first came onto the...

Call Center Software for Today’s Small Business

by Trisha Phillips | Mar 3, 2020 | Software as a Service

Call Center Software for Today’s Small Business Today’s call centers are powered by highly-advanced software. What began over 50 years ago as a need for sales and customer support by phone (and only by phone) has evolved into contact centers equipped to handle...