by Sonja Ames | Oct 13, 2020 | Improving Customer Service and Success, Software as a Service
How Customer Service and SaaS Work Together How Customer Service and SaaS work together Providing good customer service goes hand-in-hand with being a successful business. But as a company grows, how does it maintain service levels and quality? The best and most...
by Sonja Ames | Sep 18, 2020 | Software as a Service
Choosing the Best Merchant Processing Service for your Business The wide world of merchant processing can be murky and unclear for a business owner. Like every other aspect of your company, you’re always striving to maximize your growth and profitability and minimize...
by Trisha Phillips | Mar 30, 2020 | Software as a Service
Shifting Business to the Remote World During COVID-19 Waking up to find a world forced into that of the virtual feels a little bizarre to say the least. The COVID-19 situation has quickly morphed into a global pandemic, mandating the population to move indoors until...
by Trisha Phillips | Mar 18, 2020 | Software as a Service
How to Completely Virtualize Your Business on the Fly Managing the crises associated with COVID-19 means finding new ways to make business happen in a virtual setting. The United States is facing the harsh reality of wide-sweeping restrictions in an effort to offset...
by Trisha Phillips | Mar 12, 2020 | Software as a Service
Contact Center Software Can Provide Killer Customer Benefits The relationship between a business and the performance of its direct-to-consumer campaigns is bridged by customer success teams. Circa late 1990’s, when CRMs and contact center software first came onto the...
by Trisha Phillips | Mar 3, 2020 | Software as a Service
Call Center Software for Today’s Small Business Today’s call centers are powered by highly-advanced software. What began over 50 years ago as a need for sales and customer support by phone (and only by phone) has evolved into contact centers equipped to handle...