How to Completely Virtualize Your Business on the Fly
How to Completely Virtualize Your Business on the Fly Managing the crises associated with COVID-19 means finding new ways to make business happen in a virtual setting. The United States is facing the harsh reality of wide-sweeping restrictions in an effort to offset...Contact Center Software Can Provide Killer Customer Benefits
Contact Center Software Can Provide Killer Customer Benefits The relationship between a business and the performance of its direct-to-consumer campaigns is bridged by customer success teams. Circa late 1990’s, when CRMs and contact center software first came onto the...Call Center Software for Today’s Small Business
Call Center Software for Today’s Small Business Today’s call centers are powered by highly-advanced software. What began over 50 years ago as a need for sales and customer support by phone (and only by phone) has evolved into contact centers equipped to handle...How to Setup a Virtual Call Center For Your Business
How to Setup a Virtual Call Center For Your Business Traditional call centers may as well be gone with the wind. Do they still exist? Yes, but the internet age has created a hotbed for all things virtual — and the shape of traditional call centers is shifting....Artificial Intelligence in Customer Support — Good or Bad?
Artificial Intelligence in Customer Support — Good or Bad? The debate surrounding AI in the contact center industry is a juicy one. Typically, there’s two camps — those believing AI can be utilized to enhance a customer’s experience and those believing...
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