5 Questions You Should Ask When Hiring an Overflow Customer Support Team

by Trisha Phillips | Oct 1, 2020 | On-Demand Customer Support

5 Questions You Should Ask When Hiring an Overflow Customer Support Team   Having more customers than you or your internal support team can handle will feel like a good problem to have for only a minute or two, until you realize how much money will be left lying...

Live Chat Should be Happening on Your Company’s Website and Here’s Why

by Trisha Phillips | Sep 8, 2020 | On-Demand Customer Support

Live Chat Should be Happening on Your Company’s Website and Here’s Why Full disclosure: I use one of those monthly clothing rental subscriptions, and I love it. I’m obsessed. People, go indulge your COVID-19 pandemic-fashion-moment-deprived selves —...

Find a Good Call Center for Your Brand

by Trisha Phillips | Jun 1, 2020 | On-Demand Customer Support

Find a Good Call Center for Your Brand Finding a good call center for your brand to outsource your customer service and sales support while minding your brand can pose challenges for businesses, particularly when dollar signs start flashing. The motivation behind...

How to Outsource Your Customer Service on a Budget

by Trisha Phillips | Apr 30, 2020 | On-Demand Customer Support

How to Outsource Your Customer Service on a Budget If your business is experiencing unexpected growth or if it is happening exactly the way you planned (wow, kudos!), there’s still some growing pains associated with spreading your wings. First and foremost, how are...

Pay for On-Demand Customer Support for Your Small Business

by Trisha Phillips | Feb 18, 2020 | On-Demand Customer Support

Pay for On-Demand Customer Support for Your Small Business The quintessential customer service agent is a believer in your brand and its vision, an expert in your product or service, compassionate and empathetic to your customer and willing to go the extra mile to...

INFOCU5 Connect HUBs — Not Your Grandma’s Call Centers

by Trisha Phillips | Mar 2, 2019 | On-Demand Customer Support

INFOCU5 Connect HUBs — Not Your Grandma’s Call Centers When INFOCU5 set out to grab a chunk of the call center market share in 2014 — a global industry inching its way towards being worth an estimated $407 billion by 2022 — they wanted to...