5 Ways to Level Up Your Customer Service Game
5 Ways to Level Up Your Customer Service Game Customer service skills translate to life skills any and every day of the week. Being able to connect and communicate well with customers usually means you’re also pretty good with the real-life humans you interact within...10 Ways Call Center Agents Can Deal with Irate Customers
10 Ways Call Center Agents Can Deal with Irate Customers No matter which way you slice it, dealing with irate customers is bound to happen when working as a call center agent. Handling said irate customers can be tricky, particularly when their frustrations feel...Create a Better Customer Experience with these 4 Easy Tips
Create a Better Customer Experience with these 4 Easy Tips Anyone and everyone who has worked on the front lines of the service industry has encountered a disgruntled customer or three. Your bright and sunny disposition was met with the made-up mind of a dissatisfied...Empowering Women in Your Workplace: A How-To Guide
Empowering Women in Your Workplace: A How-To Guide We’ve made some major strides, us women. We have gone from literally being property and having no voting rights to having a legitimate shot at U.S. presidency and holding down about 20 percent of Congress. That, my...Make Customer Service the Driving Force of your Business
Make Customer Service the Driving Force of your Business Customer service is the epicenter of your business’ success. Consider all of the hard work that goes into capturing each individual customer — it’s a wildly expensive endeavor. According to Bain...
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