by Trisha Phillips | Jun 19, 2020 | Improving Customer Service and Success
Understanding the Customer Experience The holy grail of any company’s service efforts is achieving positive experiences for its customers. Every single one of us can probably recall the time we had a remarkably terrible experience with a brand that we thought we...
by Trisha Phillips | Jun 10, 2020 | Improving Customer Service and Success
5 Ways to Level Up Your Customer Service Game Customer service skills translate to life skills any and every day of the week. Being able to connect and communicate well with customers usually means you’re also pretty good with the real-life humans you interact within...
by Trisha Phillips | Apr 14, 2020 | Improving Customer Service and Success
10 Ways Call Center Agents Can Deal with Irate Customers No matter which way you slice it, dealing with irate customers is bound to happen when working as a call center agent. Handling said irate customers can be tricky, particularly when their frustrations feel...
by Trisha Phillips | Mar 19, 2020 | Improving Customer Service and Success
Create a Better Customer Experience with these 4 Easy Tips Anyone and everyone who has worked on the front lines of the service industry has encountered a disgruntled customer or three. Your bright and sunny disposition was met with the made-up mind of a dissatisfied...
by Trisha Phillips | Mar 8, 2019 | Improving Customer Service and Success
Empowering Women in Your Workplace: A How-To Guide We’ve made some major strides, us women. We have gone from literally being property and having no voting rights to having a legitimate shot at U.S. presidency and holding down about 20 percent of Congress. That, my...
by Trisha Phillips | Dec 28, 2018 | Improving Customer Service and Success
Make Customer Service the Driving Force of your Business Customer service is the epicenter of your business’ success. Consider all of the hard work that goes into capturing each individual customer — it’s a wildly expensive endeavor. According to Bain...