How Customer Service and SaaS Work Together
How Customer Service and SaaS Work Together How Customer Service and SaaS work together Providing good customer service goes hand-in-hand with being a successful business. But as a company grows, how does it maintain service levels and quality? The best and most...Industry Dictionary
Industry Dictionary We get it, the tech world can be confusing and full of terms that leave you scratching your head. That’s why we at INFOCU5 created a cheat-sheet or “Industry Dictionary” to help you keep up with the conversation when it comes to...Navigating Customer Complaints Like a Pro
Navigating Customer Complaints Like a Pro Not every customer is created equally, and when it comes to the complaints we (yes, we) may have, the personality differences amongst us can be glaringly obvious. Despite being deeply involved in the customer service industry,...6 Trends Impacting the Future of Sales Post-COVID
6 Trends Impacting the Future of Sales Post-COVID Everything has changed really quickly since we buckled into the hellacious rollercoaster ride brought to by the courtesy of the COVID-19 pandemic. Before our eyes, we have all watched the world morph and evolve...6 Strategies to Build Customer Loyalty
6 Strategies to Build Customer Loyalty The cost of a good or bad customer experience and the eventual ROI associated with it is of the utmost importance, speaking volumes to your brand’s integrity, its reputation, and its future. Building customer loyalty is by far...
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