by Trisha Phillips | Oct 20, 2020 | Improving Customer Service and Success
Improving the Customer Experience with Custom IVR We all interact with IVRs regularly. If you call your bank to chat with a service agent or you “press 2” to reach the deli at your local grocery store, you’re using IVR technology. They started to make appearances...
by Sonja Ames | Oct 13, 2020 | Improving Customer Service and Success, Software as a Service
How Customer Service and SaaS Work Together How Customer Service and SaaS work together Providing good customer service goes hand-in-hand with being a successful business. But as a company grows, how does it maintain service levels and quality? The best and most...
by Sonja Ames | Sep 22, 2020 | Connect, Improving Customer Service and Success
Industry Dictionary We get it, the tech world can be confusing and full of terms that leave you scratching your head. That’s why we at INFOCU5 created a cheat-sheet or “Industry Dictionary” to help you keep up with the conversation when it comes to...
by Trisha Phillips | Sep 9, 2020 | Improving Customer Service and Success
Navigating Customer Complaints Like a Pro Not every customer is created equally, and when it comes to the complaints we (yes, we) may have, the personality differences amongst us can be glaringly obvious. Despite being deeply involved in the customer service industry,...
by Trisha Phillips | Sep 3, 2020 | Improving Customer Service and Success
6 Trends Impacting the Future of Sales Post-COVID Everything has changed really quickly since we buckled into the hellacious rollercoaster ride brought to by the courtesy of the COVID-19 pandemic. Before our eyes, we have all watched the world morph and evolve...
by Trisha Phillips | Aug 4, 2020 | Improving Customer Service and Success
6 Strategies to Build Customer Loyalty The cost of a good or bad customer experience and the eventual ROI associated with it is of the utmost importance, speaking volumes to your brand’s integrity, its reputation, and its future. Building customer loyalty is by far...