Understanding the Customer Experience
Understanding the Customer Experience The holy grail of any company’s service efforts is achieving positive experiences for its customers. Every single one of us can probably recall the time we had a remarkably terrible experience with a brand that we thought we...5 Ways to Level Up Your Customer Service Game
5 Ways to Level Up Your Customer Service Game Customer service skills translate to life skills any and every day of the week. Being able to connect and communicate well with customers usually means you’re also pretty good with the real-life humans you interact within...10 Ways Call Center Agents Can Deal with Irate Customers
10 Ways Call Center Agents Can Deal with Irate Customers No matter which way you slice it, dealing with irate customers is bound to happen when working as a call center agent. Handling said irate customers can be tricky, particularly when their frustrations feel...Create a Better Customer Experience with these 4 Easy Tips
Create a Better Customer Experience with these 4 Easy Tips Anyone and everyone who has worked on the front lines of the service industry has encountered a disgruntled customer or three. Your bright and sunny disposition was met with the made-up mind of a dissatisfied...Empowering Women in Your Workplace: A How-To Guide
Empowering Women in Your Workplace: A How-To Guide We’ve made some major strides, us women. We have gone from literally being property and having no voting rights to having a legitimate shot at U.S. presidency and holding down about 20 percent of Congress. That, my...
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