Position: Marketplace Agent

 
INFOCU5 is seeking customer service agents to join our team! The Marketplace Agent role is responsible for providing empathetic and efficient customer service over the phone, chat, and email.
 
About us? We are a young, dynamic and progressive start-up company that is headquartered in Telluride, Colorado and has workplaces located throughout the Western Slope and Denver. We are currently looking for energetic, professional customer service agents to join our fast-paced, growing business.

We have flexible contractor positions available that allow you to make your own schedule and work as much or as little as you want from the comfort of your home! We have exciting opportunities available to work with a variety of companies including skincare, CBD products, tactical gear, as well as government contracts and healthcare.

About you? Are you able and ready to provide comprehensive, empathetic, and helpful assistance to customers via phone, email, text, and chat? Do you have an up to date laptop and headset with high speed internet? Then let’s talk.
 
Responsibilities include:

• Professionally answer and provide support to incoming customer calls, emails and chat messages via the assistance of a supplied manuscript
• Offer kind, empathetic, and high-end customer support as a standard
• Enlist basic problem-solving skills to assist customers
• Clearly and concisely explain the features a specific product or service
• Recognize and take advantage of opportunities to upsell additional products
• Remain up-to-date on all product and service changes

 
Qualifications:
 
Excellent verbal and written communication skills. Proficient in relevant computer applications and call center systems. Good typing skills and attention to detail. Knowledge of sales principles and methods is a plus. Self-motivated, and can work well independently, and with a team.
 
We Offer:
 
Weekly paychecks (daily & weekly bonuses) Direct deposit. Self-paced training. Flexible hours and the possibility to work from home.