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Position:   Junior Trainer

 
INFOCU5 is seeking a talented Junior Trainer to join our team. The Junior Trainer role is responsible for ensuring quality standards are being met throughout the training process.
 
INFOCU5 is a Colorado-based Software as a Service company that connects businesses to a marketplace of Customer Service, Sales, and Marketing solutions all through one omnichannel software platform. Our mission statement is simple: we are here to lead the charge in scalability, making customer acquisition and retention easier, more transparent, and ultimately more successful.
 
Responsibilities include:

  • Hands on approach with coaching and follow up training for our internal and marketplace agents.
  • Strong focus on quality assurance. Both reviewing calls and counseling agents on improvement plans.
  • Managing quality reviews from other call reviews including Infocu5 client reviews and feedback of agent performance.
  • Working with the training department to increase overall quality scores across the company by providing feedback from quality reviews and agent coachings.

 
Qualifications:

  • 30 days of experience on the Infocu5 platform
  • Well versed in the campaigns, service offerings, CRMs and platforms we utilize on the Infocu5 platform
  • Experience in a leadership role, providing assistance to others that have questions or need additional help.
  • 1+ years in the call center industry or telecommunications
  • Proven track record of going above and beyond satisfaction goals
  • A community-centric mentality that strives to create a product that far exceeds expectations
  • Strong analytical skills and the ability to change directions quickly and adapt to new circumstances
  • Strong communication skills and the ability to work with a wide variety of people and personalities
  • Strong project management skills with an attention to detail. Some aspects of this position will be very task oriented.

We Offer:

  • $16-17/hr DOE
  • Health, dental and vision insurance after 90-day probationary period
  • Fun and fast-paced startup environment
  • Opportunities for growth

The ideal candidate for this role will have experience preferably in the telecommunications, call center or SaaS environment. We are looking for a goal-oriented, results-driven individual who can work well in both a team environment and individually.

Are you the right fit for the INFOCU5 Platform?

Fill out the application below to find out…your dream job is just a few clicks away 🙂

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About You

This is a virtual "work from home" position. However please tell us which HUB location you are nearest to.

Currently we are only accepting applications in Colorado.

Sorry, you must be able to receive ACH or wire transfers. If in the future you are able to receive ACH or wire transfers please re-apply.

Work Experience

Sorry you must own a laptop or desktop computer to move forward. If in the future you obtain a computer please re-apply.

Note: Sorry, Chromebooks are not compatible with our system.

Your Goals

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Upload Your Resume (Optional)
Please upload your resume and submit your application today. A staffing manager will contact you directly within 72 hours via email or phone for an on-site orientation and interview.

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Some of the perks to get excited about:
• Fun, flexible and enthusiastic work environment
• Get paid weekly by direct deposit
• Earn $1,000+ a week (top agents earn over $2,000 a week)
• Set your own schedule