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Engaging work in Montrose, CO

We are hiring for the following:

INFOCU5 HUB Lead Customer Support Agent

Our INFOCU5 “Black Canyon” HUB in Montrose, CO is hiring Lead Customer Support Agents to work on our growing platform.

Looking for engaging work in Montrose, CO?
Join us at our INFOCU5 HUB

In this position, you will be tasked with providing exceptional customer service over the phone, email or chat messages to customers. The perfect person for this position will be able to provide comprehensive, empathetic and helpful service to INFOCU5 clients and customers.

 

  • Professionally answer incoming customer calls to provide support with the assistance of a supplied manuscript
  • Assist the INFOCU5 team with identifying ways to improve scripts and campaigns
  • Provide kind, empathetic, and high-quality customer support
  • Use basic problem-solving skills to assist customers
  • Concisely explain the features of a product or service
  • Recognize opportunities to upsell additional products
  • Remain up-to-date on all product and service changes

Reliable Position

This is a full-time in-office position with a starting rate of $14-$17/hr DOE. This position includes paid time off and, after successfully completing the 90-day probationary period, a health, vision and dental package.

Daily Duties

As a Lead Customer Support Agent, you will be asked to become the authority on all aspects of a product and be able to assist customers with all of their needs as they reach out for assistance.

Apply Today

It’s easy to apply. Complete the short application below, which should take you less than five minutes. Come join the INFOCU5 team, and enjoy a fun and upbeat work environment!

Are you the right fit for the
INFOCU5 HUB Lead Customer Support Agent Position?

Fill out the application below to find out…your dream job is just a few clicks away 🙂

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General Information

Thank you for your interest in the INFOCU5 Lead Customer Support Agent position. First, we would like to gain some general information from you.

This is an in-office position.

Due to COVID-19 special accommodations are being made.

Due to COVID-19 special accommodations are being made.

Due to COVID-19 special accommodations are being made.

Due to COVID-19 special accommodations are being made.

Currently we are only accepting applications in Colorado.

Thank you for your interest in working at INFOCU5. Unfortunately at this time we are only hiring in the state of Colorado.

This position is open to both full or part time.

Support Agent Role

Next, we would like to gain more insight into your opinions and qualifications as they relate to the Lead Support Agent position. Please provide reasoning for your response. There are no right or wrong answers. The purpose of the questions in this section is to better understand how you will approach the role and situations that an agent will encounter. Take your time and provide as much detail in your answers as you feel necessary.

Submit Your Resume

Upload Your Resume and Cover Letter

You can only upload one document, please put both your Resume and Cover Letter into one document.

How do you feel the hiring process has been so far? Is there anything we can make better? We are always looking to improve and your feedback is greatly appreciated.

INFOCU5 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Experience better performance, greater quality, and more transparency throughout your customer’s life cycle while increasing average order value every step of the way.

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