10 Ways Call Center Agents Can Deal with Irate Customers
No matter which way you slice it, dealing with irate customers is bound to happen when working as a call center agent. Here’s how to manage them.
The Gig Economy of Customer Service and Sales Support
We hear the words “gig economy” and immediately our minds go to the drivers of Uber and Lyft, the freelancers of Upwork, the home owners of AirBnB. The foundation of the gig economy is built on freelance workers and the desire to pursue a...
6 Ways to Increase Productivity as a Gig Economy Worker
Increasing productivity can be observed in a couple of different ways. It behooves us all to be our most productive selves in any of our personal endeavors, but in a traditional work setting, boosting your yield typically benefits your...
Shifting Business to the Remote World During COVID-19
Waking up to find a world forced into that of the virtual feels a little bizarre to say the least. The COVID-19 situation has quickly morphed into a global pandemic, mandating the population to move indoors until further notice, including...
Create a Better Customer Experience with these 4 Easy Tips
Anyone and everyone who has worked on the front lines of the service industry has encountered a disgruntled customer or three. Your bright and sunny disposition was met with the made-up mind of a dissatisfied customer’s desire for...
How to Completely Virtualize Your Business on the Fly
Managing the crises associated with COVID-19 means finding new ways to make business happen in a virtual setting. The United States is facing the harsh reality of wide-sweeping restrictions in an effort to offset the spread of the virus....
Staying Connected to Your Work from Home
Work from home tips can provide major benefits in these unprecedented times. Disney has closed all of its theme parks, schools have been cancelled, major concerts and festivals across the world are being postponed, and professional sports...
Contact Center Software Can Provide Killer Customer Benefits
The relationship between a business and the performance of its direct-to-consumer campaigns is bridged by customer success teams. Circa late 1990’s, when CRMs and contact center software first came onto the scene, they didn’t actually go...
Call Center Software for Today’s Small Business
Today’s call centers are powered by highly-advanced software. What began over 50 years ago as a need for sales and customer support by phone (and only by phone) has evolved into contact centers equipped to handle not only phone support,...
Up Close with Eric Swenson
If INFOCU5 were a brain, Eric Swenson would be the cerebral cortex. He is the creator, the maintainer, and the man behind the curtain of the software that powers INFOCU5. Of the entire software suite, it is Resolution that is the...
