Inaugural INFOCU5 Dual-Slalom Ski Race Results
Saturday, March 30, 2019, marked INFOCU5's first-ever Dual-Slalom Ski Race Challenge. As part of our Town Series community fundraisers, the ski race was a complete success! All of the proceeds for the event went to the Telluride Ski and Snowboard Club. The local...
Empowering Women in Your Workplace: A How-To Guide
We’ve made some major strides, us women. We have gone from literally being property and having no voting rights to having a legitimate shot at U.S. presidency and holding down about 20 percent of Congress. That, my friends, is progress. Unless you’ve been living under...
INFOCU5 Connect HUBs — Not Your Grandma’s Call Centers
When INFOCU5 set out to grab a chunk of the call center market share in 2014 -- a global industry inching its way towards being worth an estimated $407 billion by 2022 -- they wanted to approach the industry differently. Really, really differently. Instead of...
Artificial Intelligence in Customer Support — Good or Bad?
The debate surrounding AI in the contact center industry is a juicy one. Typically, there’s two camps -- those believing AI can be utilized to enhance a customer’s experience and those believing customers will be surrendered over to an automated abyss, inevitably...
Customer Service — The Driving Force of Your Business
Customer service is the epicenter of your business’ success. Consider all of the hard work that goes into capturing each individual customer -- it's a wildly expensive endeavor. According to Bain & Co., the cost associated with acquiring a new customer roughly...
Transform the Way Agents Feel About Their Job
Contact centers experience an absurd amount of traffic. Customer service representatives turnover in droves -- 30 to 45 percent on average. Even though much of this churn is difficult to avoid, preserving agents with talent and drive is pivotal. Here are five tips to...
Balancing the Future of Business in a Virtual World
Organizations are adopting en masse a remote, work-from-home business model. These businesses, varying in size, are noticing that the benefits of telecommuting could reach far beyond their initial cost-benefit analysis. But is such an about-face from traditional...
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