Saturday, March 30, 2019, marked INFOCU5's first-ever Dual-Slalom Ski Race Challenge. As part of our Town Series community fundraisers, the ski race was a complete success! All of the proceeds for the event went to the Telluride Ski and Snowboard Club. The...read more
We’ve made some major strides, us women. We have gone from literally being property and having no voting rights to having a legitimate shot at U.S. presidency and holding down about 20 percent of Congress. That, my friends, is progress. Unless you’ve been...read more
When INFOCU5 set out to grab a chunk of the call center market share in 2014 -- a global industry inching its way towards being worth an estimated $407 billion by 2022 -- they wanted to approach the industry differently. Really, really differently. Instead...read more
The debate surrounding AI in the contact center industry is a juicy one. Typically, there’s two camps -- those believing AI can be utilized to enhance a customer’s experience and those believing customers will be surrendered over to an automated abyss,...read more
Customer service is the epicenter of your business’ success. Consider all of the hard work that goes into capturing each individual customer -- it's a wildly expensive endeavor. According to Bain & Co., the cost associated with acquiring a new customer...read more
Contact centers experience an absurd amount of traffic. Customer service representatives turnover in droves -- 30 to 45 percent on average. Even though much of this churn is difficult to avoid, preserving agents with talent and drive is pivotal. Here are...read more
Organizations are adopting en masse a remote, work-from-home business model. These businesses, varying in size, are noticing that the benefits of telecommuting could reach far beyond their initial cost-benefit analysis. But is such an about-face from...read more
Experience better performance, greater quality, and more transparency throughout your customer’s life cycle while increasing average order value every step of the way.