Improving the Customer Experience with Custom IVR
We all interact with IVRs regularly. If you call your bank to chat with a service agent or you “press 2” to reach the deli at your local grocery store, you’re using IVR technology. They started to make appearances early 1970s, but they...
How Customer Service and SaaS Work Together
How Customer Service and SaaS work together Providing good customer service goes hand-in-hand with being a successful business. But as a company grows, how does it maintain service levels and quality? The best and most timely customer...
“How to show your company’s personality during remote hiring” with Marlee Secary from INFOCU5
Listen to Marlee Secary, HR Director at INFOCU5, discuss why employees should have a positive work experience to tell their friends & family. What you’ll learn from this episode: Why it’s important to have a tagline for your company...
5 Questions You Should Ask When Hiring an Overflow Customer Support Team
Having more customers than you or your internal support team can handle will feel like a good problem to have for only a minute or two, until you realize how much money will be left lying there on the table. So much happens between...
Industry Dictionary
We get it, the tech world can be confusing and full of terms that leave you scratching your head. That's why we at INFOCU5 created a cheat-sheet or "Industry Dictionary" to help you keep up with the conversation when it comes to the wide...
Choosing the Best Merchant Processing Service for your Business
The wide world of merchant processing can be murky and unclear for a business owner. Like every other aspect of your company, you’re always striving to maximize your growth and profitability and minimize your spend to get there. Choosing...
The Importance of Social Media for Your Business
With more than three billion people around the world using social media every month, it's no passing trend. Social media should be an essential part of your business marketing strategy, because it allows you to connect with your...
Navigating Customer Complaints Like a Pro
Not every customer is created equally, and when it comes to the complaints we (yes, we) may have, the personality differences amongst us can be glaringly obvious. Despite being deeply involved in the customer service industry, I, too,...
Live Chat Should be Happening on Your Company’s Website and Here’s Why
Full disclosure: I use one of those monthly clothing rental subscriptions, and I love it. I’m obsessed. People, go indulge your COVID-19 pandemic-fashion-moment-deprived selves -- you will not be sorry. We won’t get into the glorious...
6 Trends Impacting the Future of Sales Post-COVID
Everything has changed really quickly since we buckled into the hellacious rollercoaster ride brought to by the courtesy of the COVID-19 pandemic. Before our eyes, we have all watched the world morph and evolve into what is now...
