The New Normal: Is the Virtual Call Center Taking Over the Industry?
Watch as our CEO Jake Bush joined NobelBiz and Incept to discuss The New Normal as it relates to the contact center industry. Is the virtual call center taking over the industry?INFOCU5 Connect PlatformOur marketplace agents become the...
Understanding the Customer Experience
The holy grail of any company’s service efforts is achieving positive experiences for its customers. Every single one of us can probably recall the time we had a remarkably terrible experience with a brand that we thought we liked. It...
5 Ways to Level Up Your Customer Service Game
Customer service skills translate to life skills any and every day of the week. Being able to connect and communicate well with customers usually means you’re also pretty good with the real-life humans you interact within your everyday...
Find a Good Call Center for Your Brand
Finding a good call center for your brand to outsource your customer service and sales support while minding your brand can pose challenges for businesses, particularly when dollar signs start flashing. The motivation behind using a third...
5 Problems to Watch For When Working From Home During COVID-19
I’m not sure about you, but I am certain the internet speed at my apartment has taken a nosedive ever since the COVID-19 pandemic began. The spinning wheels of “will this thing ever be finished loading?!” are everywhere. The internet...
Webinar: How to Gain the Competitive Edge of Remote Work as a Contact Center
Our CEO & Founder of INFOCU5 Jake Bush joins Christian Montes for a NobelBiz webinar to discuss the contact center landscape. Originally aired on April 29th, 2020.INFOCU5 Connect PlatformOur marketplace agents become the experts in...
How to Outsource Your Customer Service on a Budget
If your business is experiencing unexpected growth or if it is happening exactly the way you planned (wow, kudos!), there’s still some growing pains associated with spreading your wings. First and foremost, how are you balancing customer...
NobelBiz #FIRSTCONTACT Podcast: Brick-and-Mortar VS Virtual World
Our CEO & Founder of INFOCU5 Jake Bush joins Christian Montes for the 2nd episode of the NobelBiz #FIRSTCONTACT Podcast, in a discussion on how business in the contact center industry can often feel like an adventure sport. Originally...
5 Ways to Earn the Most Money
How do you earn your income? Remember when the only means of achieving the perceived “American Dream” was commuting to and from your respective office to put in a solid 8-10 hours of work everyday? Our economy has evolved, my friends, and...
10 Ways Call Center Agents Can Deal with Irate Customers
No matter which way you slice it, dealing with irate customers is bound to happen when working as a call center agent. Here’s how to manage them.
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