From the Gulf of Mexico to the white waters of Tennessee to the Colorado mountains, Trisha Phillips has found profound joy in the outdoors. Her rolling stone recently stopped without a single bit of moss on it in the place where it originally started: Pascagoula,...

Jason Donaldson grew up in Ventura, California, an idyllic surf community one hour north of Los Angeles.  Jason, his twin brother and their buddies loved to surf and enjoy the laid-back surf lifestyle.  Every few years, the circus would roll into town when The...

Employee engagement is arguably one of the most important pieces to the success-of-a-business puzzle, but exactly how important it is can seem unclear. One could argue that if a business is able to provide the perks that keep employees motivated, engaged and dedicated...

This is the first in a series of blogs about the people who put the focus in INFOCU5. Then we run them through our Proust questionnaire. You could say that INFOCU5 and Freddy Blanco were made for one another. Customer service is a hallmark of INFOCU5, and Freddy has...

INFOCU5 is a hybrid of a virtual call center and a brick and mortar outfit. INFOCU5's online model represents the web-based side of the business and our agents who take the calls generated through INFOCU5’s marketplace represent the real-world aspect of the business....

Landing pages or microsites are a performance marketing tool nearly every business is using in their online marketing efforts. The majority of consumers are engaging with landing pages every day when perusing Facebook or Instagram. You see an ad for a product or...

Saturday, March 30, 2019, marked INFOCU5's first-ever Dual-Slalom Ski Race Challenge. As part of our Town Series community fundraisers, the ski race was a complete success! All of the proceeds for the event went to the Telluride Ski and Snowboard Club. The local...

We’ve made some major strides, us women. We have gone from literally being property and having no voting rights to having a legitimate shot at U.S. presidency and holding down about 20 percent of Congress. That, my friends, is progress. Unless you’ve been living under...

The debate surrounding AI in the contact center industry is a juicy one. Typically, there’s two camps -- those believing AI can be utilized to enhance a customer’s experience and those believing customers will be surrendered over to an automated abyss,...