How to Completely Virtualize Your Business on the Fly
Managing the crises associated with COVID-19 means finding new ways to make business happen in a virtual setting. The United States is facing the harsh reality of wide-sweeping restrictions in an effort to offset the spread of the virus....
Create a Better Customer Experience with these 4 Easy Tips
Anyone and everyone who has worked on the front lines of the service industry has encountered a disgruntled customer or three. Your bright and sunny disposition was met with the made-up mind of a dissatisfied customer’s desire for...
Staying Connected to Your Work from Home
Work from home tips can provide major benefits in these unprecedented times. Disney has closed all of its theme parks, schools have been cancelled, major concerts and festivals across the world are being postponed, and professional sports...
The Benefits of Customer Success From Using a SaaS Platform
The relationship between a business and the performance of its direct-to-consumer campaigns is bridged by customer success teams. Circa late 1990’s, when CRMs first came onto the scene, they didn’t actually go over that well. In fact,...
Call Center Software for Today’s Small Business
Today’s call centers are powered by highly-advanced software. What began over 50 years ago as a need for sales and customer support by phone (and only by phone) has evolved into contact centers equipped to handle not only phone support,...
How to Setup a Virtual Call Center For Your Business
Traditional call centers may as well be gone with the wind. Do they still exist? Yes, but the internet age has created a hotbed for all things virtual -- and the shape of traditional call centers is shifting. The virtuality of it all...
Pay for On-Demand Customer Support for Your Small Business
The quintessential customer service agent is a believer in your brand and its vision, an expert in your product or service, compassionate and empathetic to your customer and willing to go the extra mile to create a unique and enjoyable...
Authentically Engaging Agents in a Gig Economy
Employee engagement is arguably one of the most important pieces to the success-of-a-business puzzle, but exactly how important it is can seem unclear. One could argue that if a business is able to provide the perks that keep employees...
The Internet, The Grateful Dead, and the Tie That Binds
INFOCU5 is a hybrid of a virtual call center and a brick and mortar outfit. INFOCU5's online model represents the web-based side of the business and our agents who take the calls generated through INFOCU5’s marketplace represent the...
Why Landing Pages Must be Part of Your Marketing Plan
Landing pages or microsites are a performance marketing tool nearly every business is using in their online marketing efforts. The majority of consumers are engaging with landing pages every day when perusing Facebook or Instagram. You...
Empowering Women in Your Workplace: A How-To Guide
We’ve made some major strides, us women. We have gone from literally being property and having no voting rights to having a legitimate shot at U.S. presidency and holding down about 20 percent of Congress. That, my friends, is progress....
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