Inaugural INFOCU5 Dual-Slalom Ski Race Results
Saturday, March 30, 2019, marked INFOCU5's first-ever Dual-Slalom Ski Race Challenge. As part of our Town Series community fundraisers, the ski race was a complete success! All of the proceeds for the event went to the Telluride Ski and Snowboard Club. The...
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Empowering Women in Your Workplace: A How-To Guide
We’ve made some major strides, us women. We have gone from literally being property and having no voting rights to having a legitimate shot at U.S. presidency and holding down about 20 percent of Congress. That, my friends, is progress. Unless you’ve been...
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INFOCU5 Connect HUBs — Not Your Grandma’s Call Centers
When INFOCU5 set out to grab a chunk of the call center market share in 2014 -- a global industry inching its way towards being worth an estimated $407 billion by 2022 -- they wanted to approach the industry differently. Really, really differently. Instead...
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Artificial Intelligence in Customer Support — Good or Bad?
The debate surrounding AI in the contact center industry is a juicy one. Typically, there’s two camps -- those believing AI can be utilized to enhance a customer’s experience and those believing customers will be surrendered over to an automated abyss,...
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Customer Service — The Driving Force of Your Business
Customer service is the epicenter of your business’ success. Consider all of the hard work that goes into capturing each individual customer -- it's a wildly expensive endeavor. According to Bain & Co., the cost associated with acquiring a new customer...
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Transform the Way Agents Feel About Their Job
Contact centers experience an absurd amount of traffic. Customer service representatives turnover in droves -- 30 to 45 percent on average. Even though much of this churn is difficult to avoid, preserving agents with talent and drive is pivotal. Here are...
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Balancing the Future of Business in a Virtual World
Organizations are adopting en masse a remote, work-from-home business model. These businesses, varying in size, are noticing that the benefits of telecommuting could reach far beyond their initial cost-benefit analysis. But is such an about-face from...
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