Webinar: How to Gain the Competitive Edge of Remote Work as a Contact Center
Our CEO & Founder of INFOCU5 Jake Bush joins Christian Montes for a NobelBiz webinar to discuss the contact center landscape. Originally aired on April 29th, 2020.INFOCU5 Connect PlatformOur marketplace agents become the experts in...
How to Outsource Your Customer Service on a Budget
If your business is experiencing unexpected growth or if it is happening exactly the way you planned (wow, kudos!), there’s still some growing pains associated with spreading your wings. First and foremost, how are you balancing customer...
NobelBiz #FIRSTCONTACT Podcast: Brick-and-Mortar VS Virtual World
Our CEO & Founder of INFOCU5 Jake Bush joins Christian Montes for the 2nd episode of the NobelBiz #FIRSTCONTACT Podcast, in a discussion on how business in the contact center industry can often feel like an adventure sport. Originally...
5 Ways to Earn the Most Money
How do you earn your income? Remember when the only means of achieving the perceived “American Dream” was commuting to and from your respective office to put in a solid 8-10 hours of work everyday? Our economy has evolved, my friends, and...
10 Ways Call Center Agents Can Deal with Irate Customers
No matter which way you slice it, dealing with irate customers is bound to happen when working as a call center agent. Here’s how to manage them.
The Gig Economy of Customer Service and Sales Support
We hear the words “gig economy” and immediately our minds go to the drivers of Uber and Lyft, the freelancers of Upwork, the home owners of AirBnB. The foundation of the gig economy is built on freelance workers and the desire to pursue a...
6 Ways to Increase Productivity as a Gig Economy Worker
Increasing productivity can be observed in a couple of different ways. It behooves us all to be our most productive selves in any of our personal endeavors, but in a traditional work setting, boosting your yield typically benefits your...
Shifting Business to the Remote World During COVID-19
Waking up to find a world forced into that of the virtual feels a little bizarre to say the least. The COVID-19 situation has quickly morphed into a global pandemic, mandating the population to move indoors until further notice, including...
Create a Better Customer Experience with these 4 Easy Tips
Anyone and everyone who has worked on the front lines of the service industry has encountered a disgruntled customer or three. Your bright and sunny disposition was met with the made-up mind of a dissatisfied customer’s desire for...
How to Completely Virtualize Your Business on the Fly
Managing the crises associated with COVID-19 means finding new ways to make business happen in a virtual setting. The United States is facing the harsh reality of wide-sweeping restrictions in an effort to offset the spread of the virus....
Experience better performance, greater quality, and more transparency throughout your customer’s life cycle while increasing average order value every step of the way.
Integrated Partners:
