Improving the Customer Experience with Custom IVR

by Trisha Phillips | Oct 20, 2020 | Improving Customer Service and Success

Improving the Customer Experience with Custom IVR We all interact with IVRs regularly. If you call your bank to chat with a service agent or you “press 2” to reach the deli at your local grocery store, you’re using IVR technology. They started to make appearances...

5 Questions You Should Ask When Hiring an Overflow Customer Support Team

by Trisha Phillips | Oct 1, 2020 | On-Demand Customer Support

5 Questions You Should Ask When Hiring an Overflow Customer Support Team   Having more customers than you or your internal support team can handle will feel like a good problem to have for only a minute or two, until you realize how much money will be left lying...

Navigating Customer Complaints Like a Pro

by Trisha Phillips | Sep 9, 2020 | Improving Customer Service and Success

Navigating Customer Complaints Like a Pro Not every customer is created equally, and when it comes to the complaints we (yes, we) may have, the personality differences amongst us can be glaringly obvious. Despite being deeply involved in the customer service industry,...

Live Chat Should be Happening on Your Company’s Website and Here’s Why

by Trisha Phillips | Sep 8, 2020 | On-Demand Customer Support

Live Chat Should be Happening on Your Company’s Website and Here’s Why Full disclosure: I use one of those monthly clothing rental subscriptions, and I love it. I’m obsessed. People, go indulge your COVID-19 pandemic-fashion-moment-deprived selves —...

6 Trends Impacting the Future of Sales Post-COVID

by Trisha Phillips | Sep 3, 2020 | Improving Customer Service and Success

6 Trends Impacting the Future of Sales Post-COVID   Everything has changed really quickly since we buckled into the hellacious rollercoaster ride brought to by the courtesy of the COVID-19 pandemic. Before our eyes, we have all watched the world morph and evolve...