6 Strategies to Build Customer Loyalty

by Trisha Phillips | Aug 4, 2020 | Improving Customer Service and Success

6 Strategies to Build Customer Loyalty The cost of a good or bad customer experience and the eventual ROI associated with it is of the utmost importance, speaking volumes to your brand’s integrity, its reputation, and its future. Building customer loyalty is by far...

Understanding the Customer Experience

by Trisha Phillips | Jun 19, 2020 | Improving Customer Service and Success

Understanding the Customer Experience The holy grail of any company’s service efforts is achieving positive experiences for its customers. Every single one of us can probably recall the time we had a remarkably terrible experience with a brand that we thought we...

5 Ways to Level Up Your Customer Service Game

by Trisha Phillips | Jun 10, 2020 | Improving Customer Service and Success

5 Ways to Level Up Your Customer Service Game Customer service skills translate to life skills any and every day of the week. Being able to connect and communicate well with customers usually means you’re also pretty good with the real-life humans you interact within...

Find a Good Call Center for Your Brand

by Trisha Phillips | Jun 1, 2020 | On-Demand Customer Support

Find a Good Call Center for Your Brand Finding a good call center for your brand to outsource your customer service and sales support while minding your brand can pose challenges for businesses, particularly when dollar signs start flashing. The motivation behind...

5 Problems to Watch For When Working From Home During COVID-19

by Trisha Phillips | May 18, 2020 | Working From Home

5 Problems to Watch For When Working From Home During COVID-19 I’m not sure about you, but I am certain the internet speed at my apartment has taken a nosedive ever since the COVID-19 pandemic began. The spinning wheels of “will this thing ever be finished loading?!”...